Friar Gate Policies

Policy & Regulation Detail

Material interest
We’ll act honestly, fairly and professionally known as conducting business in clients ‘best interest’ regulations. Occasionally situations may arise where we or one of our other clients have some form of interest in business transacted for you. If this happens or we become aware that our interests or those of one of our other client conflicts with your interest, we’ll write to you and obtain your consent before we carry out your instructions and detail the steps we’ll take to ensure fair treatment.

Other benefits we may receive
We may receive certain non-monetary benefits from providers, which are used to enhance the quality of service we provide to you. Other benefits we may receive include access to technical services, information technology support or the supply of product literature. Further information regarding any of these arrangements is available on request.

Friar Gate Independent Financial Services Limited is committed to observing the highest standards of professionalism and ethical behaviour, and as such expects its advisers to conduct themselves appropriately, and to observe and abide by the following:-
• To act honestly and fairly at all times when dealing with clients and to act in the best interests of each client and treat them fairly.
• To treat people fairly regardless of age; disability; gender reassignment; pregnancy and maternity; marriage and civil partnership; race; religion and belief; sex; and sexual orientation.
• To act with integrity in fulfilling the responsibilities of your appointment and seek to avoid any acts, omissions or business practices which damage the reputation of Friar Gate Independent Financial Services Limited and the financial services industry.
• To observe applicable law, regulations and professional conduct standards when carrying out financial services activities.
• To observe the standards of market integrity, good practice and conduct required or expected of participants in markets when engaging in any form of market dealings.
• To only make recommendations that are suitable, appropriate and that puts the interests of the client first.
• To attain and actively manage a level of professional competence appropriate to your responsibilities and commit to continued learning to ensure the currency of your knowledge, skills and expertise.
• To decline any engagement for which you are not competent unless you have access to such advice and assistance as will enable you to carry out the work competently, and act in the clients best interests.
• To uphold the highest personal and professional standards.
• To act with fairness, integrity and courtesy in all business activities.

If you are concerned or believe that you have been affected by scams or fraud then please contact us immediately:

Telephone: 01332 380691

Scammers can be articulate and financially knowledgeable, with credible websites, testimonials and materials that are hard to distinguish from the real thing. Scammers design attractive offers to persuade you to transfer your investments or pension pot to them or to release funds from it. It is then invested in unusual and high-risk investments.

The most common financial scams targeting customers include:
• pension and investment scams
• banking and online account scams
• fake emails, letters and phone calls (phishing)
• foreign money transfer scams
• insurance and warranty schemes
• loan fee fraud
• money transfer scams

Fraudsters will often:
• contact you out of the blue
• apply pressure to invest quickly
• downplay the risks to your money
• promise tempting returns that sound too good to be true
• say that they’re only making the offer available to you or even ask you to not tell anyone else about it

Remember, if you are concerned or believe that you have been affected by scams or fraud then please contact us immediately:

Telephone: 01332 380691

Reject unexpected offers:
If you’re contacted out of the blue about your investments or pension, chances are it’s high risk or a scam. Be wary of free review offers. A free offer out of the blue from a company you have not dealt with before is probably a scam.

Don’t be rushed or pressured:
Take your time to make all the checks you need – even if this means turning down an ‘amazing deal’. Be wary of promised returns that sound too good to be true and don’t be rushed or pressured into making a decision.

Friar Gate Independent Financial Services aren’t permitted to handle clients’ money and we can’t accept a cheque made out to us (unless it’s in respect of an item for which we’ve sent you an invoice) or handle cash.

If you are unhappy with any part of the service you receive you have the right to complain. This can be done in writing to: The Compliance Manager, 5 Prospect Place, Millennium Way, Pride Park, DE24 8HG or by calling us 01332 380691 or emailing us at A summary of our internal complaints handling procedures for the reasonable and prompt handling of complaints is available on request. If you’re unhappy with our response you can refer your complaint to the Financial Ombudsman Service. - Tel 0800 023 4567.

We’re covered by the Financial Services Compensation Scheme (FSCS) if we cannot meet our obligations. This service is free to use and is typically used as a last resort against authorised financial services companies.

The protection available under FSCS for claims related to misleading advice, poor investment management or misrepresentation is 100% of the value of the claim with an upper limit of £85,000 per person.